Frequently Asked Questions - NuSupply.co

Frequently Asked Questions

Do I need to attribute the artist or NuSupply?

Nope, but we don't mind shoutouts. If you share on Instagram, use the hashtag #madewithnusupply to be featured on our IG.

Will I have access to download past packs from my subscription?

Make sure and keep your emails as that's the best way to get past packs. But we're working on finding an efficient way to make past downloads available to you by the time the next pack launches.

Can I buy one asset bundle without subscribing?

Right now, no. In order to help our future contributors, we believe this model will help us offer more and more value in the future. Since a small portion of $5 isn't a whole lot of money, we rely on the promise of future revenue to bring on new creators.

Can I cancel my subscription?

Yep! Cancel anytime before your next charge automatically through your account page.

If I cancel my subscription, can I use what I already received?

Yep! Once we've sent you the files, they're yours to use.

Can I get a refund?

Unfortunately, since we deliver your graphics as soon as we bill you, we're unable to offer refunds. Digital products aren't easily returnable. Be sure to cancel as soon as you decide you want to stop using our packs.

Can I submit a product to be part of a future bundle?

Sure! Contact us and send a link to the products. (Either on your IG or a Dropbox link.)

Can my whole team use these assets or can I share them with team members?

Each subscription grants you an individual extended license. If you want multiple team members to have access to the files, you'll need to get subscriptions for each. Since the subscriptions are so cheap, this allows our contributors to get a fair cut of the revenue.